Senior Support Worker / Team Leader

Manchester
Responsible for leading a team of Residential Support Workers to deliver safe, high-quality care for young people in a nurturing home environment. Supports their emotional, physical, and behavioural needs while ensuring safeguarding and promoting positive development. Builds trusted relationships, maintains professional boundaries, and advocates for each young person through care planning and multi-agency collaboration. Oversees daily operations, risk assessments, and team development, ensuring compliance with care standards and legislation. A resilient, empathetic leader committed to empowering young people and driving the ethos that every child matters.

Senior Support Worker / Team Leader

Manchester
Responsible for leading a team of Residential Support Workers to deliver safe, high-quality care for young people in a nurturing home environment. Supports their emotional, physical, and behavioural needs while ensuring safeguarding and promoting positive development. Builds trusted relationships, maintains professional boundaries, and advocates for each young person through care planning and multi-agency collaboration. Oversees daily operations, risk assessments, and team development, ensuring compliance with care standards and legislation. A resilient, empathetic leader committed to empowering young people and driving the ethos that every child matters.

Job description

Job Purpose

To oversee and support a team of residential support workers whilst providing advice, assistance and support to young people in our care, attending to their practical, physical and emotional needs. Ensuring the young person is always appropriately safe guarded, driving our ethos of ‘every child matters’.

Role Specific Competencies and Responsibilities

Young Person

  • To maintain and promote a high quality of care and support which meets the practical, physical, emotional and behavioural needs of the young person within our care
  • To provide and promote a caring, supportive and nurturing environment in which the young person can feel secure and free from harm
  • Establishing positive, trusted and secure relationships with the young person ensuring professional boundaries
  • Be a positive role model to the young person, rewarding positive conduct
  • Actively contribute to the young person’s care plan, working with the wider management team to update and amend where necessary
  • Attending to practical matters in relation to childcare and the family environment (cooking, cleaning, general maintenance around the home etc)
  • Providing emotional support at times of difficulty or stress
  • Advocate the importance of education and ambition with the young person, supporting them in their education and extracurricular activities, including supporting them in the classroom if necessary
  • Oversee and support in the smooth running of the home.
  • Keeping accurate written records on young people which feed into planning meetings, reviews or any other meetings as appropriate
  • Empowering the young person and facilitating their active involvement in the decision making about their lives and future, sensitively supporting them where it may not be possible to act on their wishes
  • Supporting the young person in meetings with relevant professionals including social workers, CAMHS and LAC nurses, advocating for the young person
  • Review quality conversations, budgets and important dates and complete team leader weekly review reporting findings to senior management.
  • Participate in the development and implementation of risk assessments to protect team members and the young person
  • Ensure that the home operates in compliance with all relevant legislation including H&S, GDPR and care standards
  • Promote the delivery of high-quality child-centred care within the home

Team

  • To work as part of the home and wider Arborvitae team
  • Work with team members to consistently execute the young person’s childcare plans.
  • Being familiar with all policies and procedures and adhering to them
  • Being willing to give and receive feedback on performance with team members and managers, positively challenging where necessary
  • Being instrumental in the creation of the aims and outcomes of the home and driving team members to achieve them.
  • Attending and contributing to regular team meetings to promote good practice
  • Positively and effectively delegate tasks whilst maintaining supervision and oversight
  • Deliver home inductions for new starters, ensuring an effective induction to the home
  • Actively contributing to the development of the team
  • On call duties as and when required to provide safeguarding escalation support
  • Any other responsibilities as so reasonably directed by the management team.

Person Specification:

  • Strong communicator (E)
  • Sensitivity and understanding (E)
  • Ability to work well with others (E)
  • Maintain confidentiality (E)
  • Patience and the ability to remain calm in stressful situations (E)
  • Active listening skills (E)
  • Ability to positively challenge behaviour from a young person (E)
  • Level 3 or 4 Diploma in Children’s Residential Care or willing to work towards (E)
  • Suitable enhanced DBS on the update service (E)
  • Resilience (E)
  • Empathetic and non-judgemental (E)
  • Experience of working within a children’s residential setting (E)
  • Honesty & integrity (E)
  • Awareness of legislation within the regulations (E)
  • Ability to instil, manage and promote professional boundaries (E)

Job Types: Full-time, Permanent

Pay: £160.00-£278.00 per day

Benefits:

  • Casual dress
  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Wythenshawe M22: reliably commute or plan to relocate before starting work (required)

Experience:

  • Residential: 2 years (required)

Licence/Certification:

  • Driving Licence (preferred)

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