Job Purpose
To provide essential administration across the business, delivering the vital support to ensure the continued success of each of the departments.
Hours of work:
09:30-14:30, can be flexible for the right candidate
Role Specific Competencies and Responsibilities
· Acting as first point of contact for external training enquiries, providing information and support to potential and current clients, promoting Company learning opportunities
· Managing the billing and invoicing of training delivered and attended
· Scheduling training sessions, booking venues where necessary, managing delegate lists and ensuring the availability of all necessary materials
· Maintaining accurate training records which are in line with both internal and external requirements
· Supporting in the administration of the learning management system, assigning training to users and troubleshooting where necessary
· Assisting with managing the L&D mailbox, responding to general enquires and escalating, where appropriate, to the L&D Manager
· Supporting the L&D team with various administrative tasks as directed
· Support the Residential Provision management teams with the effective management of the Referrals inbox, responding to queries, escalating and coordinating actions as necessary
· Assisting in the distribution of relevant Company information to external partners as directed
· Assisting the business with document management including the effective management of the SharePoint drive in line with relevant legislation/GDPR retention periods
· Ensuring that all correspondence and documents created are scanned/saved correctly on SharePoint in a logical and structure manner using the correct naming conventions
· Maintaining policy reviews, updates, logs and version controls
· Assisting with both internal and external audits and inspections, including scheduling and preparation
Person Specification:
· Excellent communication skills, both written and verbal (E)
· Thorough approach to tackling problems and the ability to work methodically (E)
· Ability to prioritise effectively, excellent time management and the ability to meet deadlines (E)
· Proactive and resourceful (E)
· Ability to work independently and as part of a team (E)
· Accuracy (E)
· Keen eye for identifying and resolving discrepancies (E)
· Resilient (E)
· Meticulous attention to detail (E)
· Competent in Microsoft Office suite in particular Excel (E)
· Experience of learning management systems (D)
Job Types: Part-time, Permanent
Pay: £12.75 per hour
Expected hours: 25 per week
Benefits:
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Warrington WA5 7TN: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Administrative: 1 year (preferred)
Work Location: In person
